1. Product Validity: Products are valid and available as per the dates displayed on the calendars of the description pages.
2. Payments: For payments online we accept Mastercard, Visa and American Express via Stripe. For payments up-front we accept Mastercard and Visa (no AE). We do not charge any service fee for processing credit card payments. For day tours the full payment by credit card is required to make a reservation. Payment will be listed as L’OISEAU MIGRATEUR on the credit card statement.
3. Prices: Prices are per person, unless otherwise specified. Prices are quoted in Euro (EUR) only. Payments are to be made in Euro EUR only. We are not interfering in any exchange rate that might be applied by any credit card company or banking service. Quotations are subject to change without notice until a booking has been confirmed.
4. Contact details: All names, titles and contact details of the clients should be correctly given at the time of booking.
5. Modifications: All modifications / amendments must be requested in written form.
6. Cancellation policy & fees: Prior to the tour / trip: cancellation fees apply as follows.
Day trips / tours
- Cancellation more than 30 days prior the date of your day tour, no cancellation fees (except banking fees when they apply).
- Cancellation within 30 to 7 days before the date of your tour or service, cancellation fee amounts to 50% of the total amount.
- Cancellation occurring less than 7 days (168 hours) of the start of your tour, full amount applies, no refund is possible.
Themed stays – Photo trips
- 30% of the full amount is to be paid upon reservation. The balance (70%) is to be paid latest one month before the start of the stay.
- A strict cancellation policy applies. We recommend the traveller subscribes a cancellation / travel insurance.
7. Passports & Visas: It is the responsibility of all travellers, regardless of their nationality and the passport they hold, to check with the appropriate consulates to determine if any visas are required for the tour / event they want to book.
8. Booking Arrangements: In all booking arrangements, the person making the booking shall be deemed to have accepted the booking conditions on behalf of all the persons participating and listed on the same booking. The contract will be governed by and subject to our Terms & Conditions. No variation to these Terms and Conditions shall be of any effect unless made in writing by Best-of-Alsace.com.
9. Our Responsibility: Tour members, acknowledge by their acceptance, that Best-of-Alsace.com, its agents and suppliers in connection with the itineraries of individual tour members shall not be liable for injury, damage, loss, accident, delay or irregularity, liability or expense to person or property due to act of default by any hotel, carrier or other company or person providing services included in our tours or thematic stays. Further, Best-of-Alsace.com, its agents and suppliers accept no responsibility for any sickness, pilferage, labour disputes, machinery breakdown, government restrains, acts of war and terrorism, weather conditions, defect in any vehicle of transportation or for any misadventure or casualty or any other causes beyond their control.
Best-of-Alsace.com / Oiseau Migrateur sàrl reserves the right to cancel, change or substitute any service in case of insufficient number of participants. Best-of-Alsace.com / Oiseau Migrateur sàrl reserves the right to decline, accept or retain any tour members at any time for any reason and without limitation.
All vouchers are subject to the terms and conditions specified by Best-of-Alsace.com, its agents and suppliers.